What are the Payment Options?

The following are different Payment Methods


COD PAYMENT  

* Cash On Delivery (COD) means you will be waiting at home for the delivery to give the payment personally.  

* You will be required to pay JpY350 COD fee upon delivery, in addition to the actual price of the boxes you ordered.  

* If you are not home at the time of delivery, your order will be returned to the Sagawa branch nearest you. You may contact us immediately to reschedule delivery before your order is sent back to our main office.  

* Please clearly indicate in the Notes field if you are going to wait at home for the delivery or you want your order to be left at the front door if you will not be home.

DEBIT/CREDIT CARD PAYMENT

* Customers can pay using debit/credit card directy when filling out the order form or picku prequest form.

* Payments can also be made at Online Payment.


FURIKOMI PAYMENT

* You may send your payment through Furikomi (over the counter) at any Post Office branches in Japan using the following account details.

JP Post Bank

Account Name: Ebueng Chely Echaluse

Account Number: 10290-317-28891

Branch Code (Shiten): 028


UnionBank of the Philippines

Account Name: Cristopher Crescini

Account Number: 109452809241

SWIFT Code: UBPHPHMM

[Bank Transfer(Ginko Furikomi)]


* For Furikomi payment, we have to wait until your payment is posted before we schedule the delivery of your boxes. You can email us an image of the receipt to customerservice@kenshinhako.com as confirmation of your payment.

* Once your payment is confirmed, delivery of your order will be scheduled the following day given that you reported your payment before 3:00PM.

* If payment is reported after 3:00PM, delivery of your order will be scheduled on the second day. 

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What is Kenshin Hako's Payment Policy?


PAYMENT POLICY 

* Payment must be made before the scheduled shipment every Tuesday to avoid late payment fee of JpY300.00. It is your responsibility to report your payment by informing us or sending an image of the receipt to any available mode of communication including Facebook, Webchat, or Email.

* If payment is not made, or, you failed to report your payment before the scheduled shipment, your box may be removed from the shipment and will have to wait for the next shipment schedule.  

* Please avoid including Banned Items in your box to avoid any delay or inconvenience at the Customs.  

* This policy is being imposed to ensure that when shipment arrives in Manila, delivery can immediately begin without delay. This is to uphold our guarantee to our customers that delivery will be seamless and continuous therefore maintaining our promise of fast, efficient, and reliable service. 

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How to report a payment?

A: For payments made at JP Post Bank, take a picture of the receipt and send it via Facebook Messenger, simply look for @KenshinHako in Messenger's search field, or go to https://m.me/kenshinhako. Please include sender's complete name or tracking no.

B: You can also report your payment by sending an email to customerservice@kenshinhako.zyro.com together with the photo of your receipt and your complete name or tracking no.

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What are the things I need to know before requesting pick-up?

Ensure that the following instructions are followed.

* Completely fill out the packing list.  

* Make sure that the sender and consignee’s information are legibly written complete with name, address, and contact number. 

* Declare all items in the box as much as possible with estimated price value whether new or old. This is to properly declare the valuation of your package in case of claims due to inevitable circumstances. 

* Avoid including Banned Items in your package. 

* Attach one copy of packing list on the box together with the “dempio” (receipt) if COD. 

* Call to schedule pick up at least two days before cut-off. Ship sails every Tuesday, pick-up cut-off is every Thursday of the prior week. All packages that arrive at Japan warehouse on Thursday have 100% guarantee to be included in the shipment on Friday. Packages that arrive on Friday have 50% chance of being included. It is advisable to call for pick-up always ahead of time to ensure no delay of your package.

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When do you pick up in my area?

What items are not allowed in a Balikbayan Box?

It is not advisable to include any of the items listed below in your package to avoid being penalized for any inconvenience this may cause especially if it causes delay of the entire shipment due to custom’s inspection procedure.

Pet/Animal food (dog food, cat food, chicken feeds, etc.)
Rice 
Pornographic materials (pictures, CD, DVD, VHS, cassette tapes, laser discs - 25 pcs. limit) 
Plant seeds
Fetilizer, Soil
Perishable goods 
Gas bomb, batteries, charger 
Fire extinguisher, lighter, and gasoline operated machines 
Motorbikes and spare parts of any vehicles, tires
Toy guns 
Harmful materials 
Toxic chemicals 
Flammable materials 
Medicines 
Commercial items exceeding personal use 
Paint, oil, lubricants
Computers - Laptop (1) Desktop (1)
Console- maximum of 5
Welding machine 
Grass cutter
Samurai/Katana
Water pump
Air compressor (any kind)
Fireworks
Slot machine
Generator


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What are the additional provincial charges?

Basic rates of Balikbayan Boxes to Manila are as follows:

Jumbo Box ¥10,500
Regular Box ¥6,800
Twin Box ¥10,500

The above rates are subject to Provincial Charges as enumerated below.

Please see REGIONS OF THE PHILIPPINES to find out your corresponding provincial charge.

Manila マニラ ¥-
Bulacan ブラカン ¥500.00
Cavite カビテ ¥500.00
Rizal リサール ¥500.00
Pampanga パンパンガ ¥1,000.00
Laguna ラグナ ¥1,000.00
Bataan バターン ¥1,500.00
Tarlac タルラック ¥1,500.00
Nueva Ecija ヌエバエシハ ¥1,500.00
Pangasinan パンガシナン ¥1,500.00
Batangas バタンガス ¥1,500.00
Zambales サンバレス ¥1,500.00
Other Luzon その他のルソン ¥1,800.00
Visayas ビサヤ ¥2,000.00
Mindanao ミンダナオ ¥2,500.00
Aurora Province オーロラ省 ¥3,000.00
Mountain Province マウンテン州 ¥3,000.00
Mindoro ミンドロ島 ¥3,000.00
Marinduque マリンドゥケ ¥3,000.00
Romblon ロンブロン ¥3,000.00
Palawan パラワン ¥3,000.00
Leyte レイテ ¥3,000.00
Masbate マスバテ ¥3,000.00
Catanduanes カタンドゥアネス ¥3,000.00


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What day do you ship the Balikbayan Boxes?

Shipment is every Tuesday, your box must be picked-up and received at warehouse on or before Thursday before the shipping date.

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How many days will it take for the box to be received in the Philippines?

Delivery time frame from date of shipment from Japan.

2-3 weeks to Metro Manila areas.
3-4 weeks to other Luzon areas
4-5 weeks to Visayas and Mindanao
5-6 weeks to select remote areas.

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Additional Reminders

1. Deposit is to be paid upon delivery of carton.

2. Pick Up schedule depends on your prefecture. Pickup Schedule.

3. Please inform if you are going to wait at home or you will leave the box outside the door.

4. Please see the list of banned items at www.kenshinhako.com/faq.

5. For pick-up request, please fill-out the form at www.kenshinhako.com/pickup

6. It is not necessary to attach the Sagawa pink dempio on the box.

7. The packing list must be filled-out completely.

8. It is important to attach one packing list on each box.

9. Ensure that the box is not bulged or deformed to avoid additional charges.

10. Boxes must be ready for pick-up upon scheduling.

11. Changes to pick-up request must be advised before 5pm the day before the scheduled pick-up.

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