Company : Kenshin Hako Cargo Services

Establishment: 01 August 2013 

Operating Officer: Perry Crescini 

Address: 231-0864 Kanagawa-ken Yokohama-shi Naka-ku Chiyozaki cho 2-52-2 Chiyozaki 1F 

Phone number: +81 50 5846 6350 

Email address: customerservice@kenshinhako.com 

Hours: Monday to Satruday, 9:00 am - 5:00 pm 

Employees: 33 

Additional Fees: For pricing details, please visit https://www.kenshinhako.com/rates 

Exchange & Returns: For any cancellations, refund will be issued to your account. 

Delivery times: Delivery of cartons takes 2-3 days from date of order depending on your location in Japan. Shipment & Delivery to Philippines are: 2-3 weeks within Metro Manila, 3-4 to any point of Luzon, 4-5 weeks to Visayas and Mindanao, and 5-6 weeks to remote areas. Time frame is based on shipment date from Japan. 

Payment Methods: Cash on Delivery, Furikomi, Ginko Yokin, Debit & Credit Card, and Konbini (coming soon) 

Payment Period: Pay as you order.

Fees

The fees quoted may not include the individual charges such as provincial charges, late payment fees, storage fees, or other special delivery charges, imposed by the freight company or customs authorities of the destination country. You may be required to pay them directly to the charging authorities or may billed to you by Kenshin Hako.

If you are to use your credit card for payment, Kenshin Hako will charge your credit card in the currency as displayed on the order confirmation. If you are not using a credit card based in the country of origin of the cargo, your credit card Issuing Bank may levy a fee for transaction in foreign currency, and may also apply different exchange rate as compared to those given by the currency converter online. Kindly contact your credit card Issuing Bank for further information on any fees and the applicable exchange rates.

Shipping Time Frame

Carton Orders

1. Orders received before 2 pm on the day submitted will be processed the same day and delivered within 2-3 days depending on your location.

2. Orders received after 2 pm on the day submitted will be processed the following day or the next business day if falling on a weekend or holiday, and delivered within 2-3 days depending on your location.

Pickup Orders

1. Cargoes picked up on or before Thursday will be shipped on Tuesday of the following week.

2. Cargoes picked up after Thursday will be shipped on Tuesday of the week after next.

3. Delivery time frame to destinations in the Philippines are scheduled as follows: 2-3 weeks Manila, 3-4 weeks other points of Luzon, 4-5 weeks to Visayas and Mindanao

Payment method

We accept payments through cash deposit at JP Post Bank, Convenience Store, ECPay, and all major credit cards. The credit card must be in the name of the person sending the cargo. Alternatively, if the sender is not the cardholder, Kenshin Hako may require that a clear photocopy of both sides of the credit card used for ordering may be presented, duly signed by the cardholder authorising the use of the card for the purchase of the service. For security reasons, we request you to strike out the Card Verification Value (CVV) code of the card on the photocopy.

Cancellation and Change policy

Changes on your order can be made for free prior to confirming your order. Upon confirmation of your reservation, changes are allowed through the following methods:

* Online chat on our website www.kenshinhako.com and Facebook page https://fb.com/kenshinhako
* Call our customer service hotline +81 50 5846 6350 or
* Email customerservice@kenshinhako.com