What are the Payment Options?

Currently we have only one method of payment. Other method of payments are being worked on and will be available soon.


* Cash On Delivery (COD) means you will be waiting at home for the delivery to give the payment personally.  

* You will be required to pay AUD 10 deposit upon delivery of carton, which will be deducted from the total price upon pickup.

* If you are not home at the time of delivery, your order will be returned to our warehouse. You may contact us immediately to reschedule delivery before your order is cancelled completely.  

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What is Kenshin Hako's Payment Policy?


* Payment is required to be made upon delivery of carton and upon pickup.

* Please avoid including Banned Items in your box to avoid any delay or inconvenience at the Customs.  

* This policy is being imposed to ensure that when shipment arrives in Manila, delivery can immediately begin without delay. This is to uphold our guarantee to our customers that delivery will be seamless and continuous therefore maintaining our promise of fast, efficient, and reliable service. 

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How to report a payment?

Your payment will be reported to us by our contractor either after delivery of carton or after pickup.

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What are the things I need to know before requesting pick-up?

Ensure that the following instructions are followed.

* Completely fill out the packing list.  You can watch the instructions HERE.

* Make sure that the sender and consignee’s information are legibly written complete with name, address, and contact number. 

* Declare all items in the box as much as possible with estimated price value whether new or old. This is to properly declare the valuation of your package in case of claims due to inevitable circumstances. 

* Avoid including Banned Items in your package. 

* Attach one copy of packing list on the box.

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When do you pick up in my area?

What items are not allowed in a Balikbayan Box?

It is not advisable to include any of the items listed below in your package to avoid being penalized for any inconvenience this may cause especially if it causes delay of the entire shipment due to custom’s inspection procedure.

Pet/Animal food (dog food, cat food, chicken feeds, etc.)
Pornographic materials (pictures, CD, DVD, VHS, cassette tapes, laser discs - 25 pcs. limit) 
Plant seeds
Fetilizer, Soil
Perishable goods 
Gas bomb, batteries, charger 
Fire extinguisher, lighter, and gasoline operated machines 
Motorbikes and spare parts of any vehicles, tires
Toy guns 
Harmful materials 
Toxic chemicals 
Flammable materials 
Commercial items exceeding personal use 
Paint, oil, lubricants
Computers - Laptop (1) Desktop (1)
Console- maximum of 5
Welding machine 
Grass cutter
Water pump
Air compressor (any kind)
Slot machine

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What day do you ship the Balikbayan Boxes?

Shipment is every two weeks, your box must be picked-up and received at warehouse on or before Thursday before the shipping date.

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How many days will it take for the box to be received in the Philippines?

Delivery time frame from date of shipment from Australia.

5-6 weeks to Metro Manila areas.
5-6 weeks to other Luzon areas
6-7 weeks to Visayas and Mindanao
6-7 weeks to select remote areas.

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Additional Reminders

1. Deposit is to be paid upon delivery of carton.

2. Pick Up schedule depends on your location.

3. During pickup, you or someone must wait for the pickup crew.

4. Please see the list of banned items at https://kenshinhako.com/au/faqau/#block5112.

5. For pick-up request, please fill-out the form at https://kenshinhako.com/au/requestsau/

6. The packing list must be filled-out completely.

7. It is important to attach one packing list on each box.

8. Ensure that the box is not bulged or deformed to avoid additional charges.

9. Boxes must be ready for pick-up upon scheduling.

10. Changes to pick-up request must be advised before 5pm the day before the scheduled pick-up.

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